How to Get Help with Network & Internet in Windows 11

How to Get Help with Network & Internet in Windows 11 is needed to connect to a Wi-Fi network or fix connection issues. Other tips like Wi-Fi network password, Change TCP/IP settings, Connect to a VPN in Windows 11 or use your PC as a mobile hotspot.

Get Help with Network & Internet in Windows 11

How to Connect to a Wi-Fi network in Windows 11

  1. Select the Network icon on the far right side of the taskbar. The Disconnected icon appears when you’re not connected.

  2. On the Wi-Fi quick setting, select Manage Wi-Fi connections (>).

  3. Choose the Wi-Fi network you want, then select Connect.
  4. Type the network password, and then select Next.

See also: How to Get Help with Display in Windows 11

How to Fix Wi-Fi connection issues in Windows 11

Run the Network troubleshooter

  1. Select the Start button, then type settings. Select Settings System > Troubleshoot > Other troubleshooters.
  2. Under Other, select Network Adapter > Run.
  3. Follow the steps in the troubleshooter and see if that fixes the problem.

Restart your modem and wireless router

  1. Unplug the power cable for the router from the power source.
  2. Unplug the power cable for the modem from the power source.Some modems have a backup battery. If you unplug the modem and lights stay on, remove the battery from the modem.
  3. Wait at least 30 seconds or so.If you had to remove the battery from the modem, put it back in.
  4. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking.
  5. Plug your router back into the power source.Wait a few minutes for the modem and router to fully power on. You can usually tell when they’re ready by looking at the status lights on the two devices.
  6. On your PC, try to connect again.

Network troubleshooting on your device

Run network commands

Running these network commands to manually reset the TCP/IP stack can release and renew the IP address, and flush and reset the DNS client resolver cache:

  1. Select Search on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator Yes.
  2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
    • Type netsh winsock reset and select Enter.
    • Type netsh int ip reset and select Enter.
    • Type ipconfig /release and select Enter.
    • Type ipconfig /renew and select Enter.
    • Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.

Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can’t connect to the internet, you’ll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

  1. Select Search on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  2. Expand Network adapters, and locate the network adapter for your device.
  3. Select the network adapter, press and hold (or right-click), and then select Uninstall device > the Attempt to remove the driver for this device check box > Uninstall.
  4. After uninstalling the driver, select the Start button > Power  > Restart.

After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn’t automatically install a driver, try to install the backup driver you saved before uninstalling.

Check if your network adapter is compatible with the latest Windows Update

If you lost your network connection immediately after upgrading to or updating Windows 11, it’s possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

  1. Select the Start  button, then enter settings. Select Settings > Windows Update Update history > Uninstall updates.
  2. Select the most recent update, then select Uninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:

  1. Select Search on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  2. Expand Network adapters, and locate the network adapter for your device.
  3. Select the network adapter, press and hold (or right-click), then select Update driver > Search automatically for updated driver software, and then follow the instructions.
  4. After installing the updated driver, select the Start button > Power > Restart if you’re asked to restart, and see if that fixes the connection issue.

If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. You’ll need to know the PC manufacturer and model name or number.

Do one of the following:

  • If you couldn’t download and install a newer network adapter driver, hide the update that’s causing you to lose your network connection.
  • If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start button, then enter settings. Select Settings Windows Update > Check for updates.

Use network reset

Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.

This can help solve connection problems you might have after upgrading from Windows 10 to Windows 11. It can also help to fix the problem where you can connect to the internet, but can’t connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

  1. Select the Start button, then enter settings. Select Settings Network & internet  > Advanced network settings > Network reset.
  2. On the Network reset screen, select Reset now > Yes to confirm.

Please wait for your PC to restart and see if that fixes the problem.

Additional troubleshooting steps

Check your Wi-Fi settings

Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences.

Check the Wireless Mode setting for your network adapter and make sure it matches the capabilities of the network you’re trying to connect to. If it doesn’t match, you won’t be able to connect, and the network might not appear in the list of available networks. The Wireless Mode will often be set to Auto or something similar by default, which enables connection for every kind of network that’s supported.

To find the wireless mode setting

  1. In Device Manager, select Network adapters, and then double-click the network adapter name.
  2. Select the Advanced tab and look for a Wireless Mode setting. Make sure it’s set to the mode your network is using.

Wi-Fi profile settings

Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name (SSID), and so on. If you can’t connect to a Wi-Fi network that you could connect to before, it’s possible that the network settings might have changed or the profile is corrupted.

To fix this, remove (or “forget”) the network connection, then reconnect to the network. When you forget a network connection, it removes the Wi-Fi network profile from your PC.

To forget a network

  1. Select the Start button, then enter settings. Select Settings Network & internet.
  2. Select Wi-Fi , then select Manage known networks.
  3. Select the network you want to forget, then select Forget.

Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the network to renew the network connection.

How to Find your Wi-Fi network password in Windows 11

Wi-Fi network password can finded if you have another Windows PC already connected to your Wi-Fi network. So after you find your password, you can use it on another PC or device to connect to your Wi-Fi network.

  1. Select the Start button, type control panel, then select Control Panel > Network and Internet  > Network and Sharing Center.

  2. In Network and Sharing Center, next to Connections, select your Wi-Fi network name.

  3. In Wi-Fi Status, select Wireless Properties.

  4. In Wireless Network Properties, select the Security tab, then select the Show characters check box.
    Your Wi-Fi network password is displayed in the Network security key box.

How to Change TCP/IP settings Windows 11

  1. Select Start, then type settings. Select Settings > Network & internet.
  2. Do one of the following:
    • For a Wi-Fi network, select Wi-Fi > Manage known networks. Choose the network for which you want to change the settings.
    • For an Ethernet network, select Ethernet, then select the Ethernet network you’re connected to.
  3. Next to IP assignment, select Edit.
  4. Under Edit network IP settings or Edit IP settings, select Automatic (DHCP) or Manual.
    • To specify IPv4 settings manually
      1. Under Edit network IP settings or Edit IP settings, choose Manual, then turn on IPv4.
      2. To specify an IP address, in the IP address, Subnet mask, and Gateway boxes, type the IP address settings.
      3. To specify a DNS server address, in the Preferred DNS and Alternate DNS boxes, type the addresses of the primary and secondary DNS servers.
      4. To specify if you want to use an encrypted (DNS over HTTPS) or unencrypted connection to the DNS server you specify, for Preferred DNS encryption and Alternate DNS encryption, choose the setting you want.
    • To specify IPv6 settings manually
      1. Under Edit network IP settings or Edit IP settings, choose Manual, then turn on IPv6.
      2. To specify an IP address, in the IP address, Subnet prefix length, and Gateway boxes, type the IP address settings.
      3. To specify a DNS server address, in the Preferred DNS and Alternate DNS boxes, type the addresses of the primary and secondary DNS servers.
      4. To specify if you want to use an encrypted (DNS over HTTPS) or unencrypted connection to the DNS server you specify, for Preferred DNS encryption and Alternate DNS encryption, choose the setting you want.
    • When you select Automatic (DHCP), the IP address settings and DNS server address setting are set automatically by your router or other access point (recommended).
    • When you select Manual, you can manually set your IP address settings and DNS server address.
  5. When you’re done, select Save.

How to Connect to a VPN in Windows 11

Create a VPN profile

Before you can connect to a VPN, you must have a VPN profile on your PC. You can either create a VPN profile on your own or set up a work account to get a VPN profile from your company.

Before you start:

  • If it’s for work, look for VPN settings or a VPN app on your company’s intranet site while you’re at work, or contact your company’s support person.
  • If it’s for a VPN service you subscribe to for personal use, visit the Microsoft Store  to see if there’s an app for that service, then go to the VPN service’s website to see if the VPN connection settings to use are listed there.
  1. Select the Start button, then type settings. Select Settings Network & internet > VPN > Add VPN.
  2. In Add a VPN connection, do the following:
    • For VPN provider, choose Windows (built-in).
    • In the Connection name box, enter a name you’ll recognize (for example, My Personal VPN). This is the VPN connection name you’ll look for when connecting.
    • In the Server name or address box, enter the address for the VPN server.
    • For VPN type, choose the type of VPN connection you want to create. You’ll need to know which kind of VPN connection your company or VPN service uses.
    • For Type of sign-in info, choose the type of sign-in info (or credentials) to use. This might be a username and password, one-time password, certificate, or a smart card if you’re connecting to a VPN for work. Enter your username and password in the respective boxes (if required).
  3. Select Save.
  4. If you need to edit the VPN connection info or specify additional settings, such as proxy settings, choose the VPN connection and then select Advanced options.

Connect to a VPN

When you have a VPN profile, you’re ready to connect.

  1. In Settings, select Network & internet > VPN.
  2. Next to the VPN connection you want to use, select Connect.
  3. If you’re prompted, enter your username and password or other sign-in info.

When connected, the VPN connection name will display Connected underneath it. Hover your mouse pointer over the Network icon on the far right of the taskbar, then see if the VPN connection shows.

How to Connect a PC to your wireless network Windows 11

  1. Select the Network icon in the notification area, then select the icon next to the Wi-Fi quick setting to see a list of available networks.

  2. Choose the network that you want to connect to, and then select Connect.

  3. Type the security key (often called the password).
  4. Follow additional instructions if there are any.

A metered network connection Windows 11 will try to control and reduce data usage on the network, so some apps might work differently on a metered connection. Also, some updates for Windows won’t be installed automatically.

You can manually set Wi-Fi and Ethernet network connections Windows 11 to metered if you want to reduce the amount of data used by apps and services on that network. Then a cellular data network connection is set as metered by default.

Set a network as a metered connection

  • Wi-Fi: In Settings, select Network & internet > Wi-Fi > the Wi-Fi network you’re connected to, then turn on Metered connection.
  • Ethernet: In Settings, select Network & internet > Ethernet > the network you’re connected to, then turn on Metered connection.
  • Cellular: In Settings, select Network & internet > Cellular, then turn on Metered connection.

How to use your Windows 11 PC as a mobile hotspot

You can turn your Windows 11 PC into a mobile hotspot by sharing your Internet connection with other devices over Wi-Fi. You can share a Wi-Fi, Ethernet, or cellular data connection. If your PC has a cellular data connection and you share it, it will use data from your data plan.

  1. Select the Start button > Settings > Network & internet > Mobile hotspot.

  2. For Share my Internet connection from, choose the internet connection you want to share.

  3. For Share over, choose how you want to share your connection over Wi-Fi or Bluetooth. Wi-Fi is usually faster and the default.

  4. Select Edit > enter a new network name, password, and network band > Save.
  5. Turn on Mobile hotspot.
  6. To connect on the other device, go to the Wi-Fi settings on that device, find your network name, select it, enter the password, and then connect.

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